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Identified Situation

The customer received new pack of giftcards. The new pack has a serie number longer than previous pack.

Previous range: 8 digits

New range: 13 digits

Error Message
How to solve it
  • Go to BARCODE MASK SETUP and search GIFT CARD.

  • Adjust segment number 1:
    • Prefix = 4
    • Length = 13
    • Total Digits = 17
Considerations This example the barcode mask has PREFIX = 4 digits. Remember check it before the adjust new quantity
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