The following describes a functionality that is implemented in the system.
| User Story ID | 9318 |
| User Story Name | Viewing Active Support Projects or Entitlements |
| Overview | This user story improves the efficiency and experience of support agents by providing a clear visual signal indicating whether the customer related to the case is eligible for support, either by having an active entitlement or a support project with available hours. |
| How to Use it | When accessing a case record, the system displays a new section with a visual indicator if the associated customer has an active entitlement or a support-type project with available hours. If the customer does not have either, the section will not be displayed. |