The following describes a functionality that is implemented in the system.
| User Story ID | 11770 |
| User Story Name | Case Assignment Notifications via App Notifications and Microsoft Teams |
| Overview | This feature adds automatic notifications when a Case is assigned to a user, sending both an in-app notification and an Microsoft Teams message with a direct link to the Case, ensuring timely awareness and faster case handling. |
| How to Use it | When a Case is assigned to a user:
No additional user action is required beyond normal Case assignment. |
