[NF] - Related cases on a case now show only open cases

 

 

The following describes a functionality that is implemented in the system.

 

User Story ID	14777
User Story Name	Related cases on a case now show only open cases
Overview	The Recent Cases by Customer block on the case form now lists only the customer's open cases. Resolved and cancelled cases are no longer shown, so what is still pending is visible at a glance instead of being buried under months of closed history. Cases that are on hold or waiting for details are still considered open and keep appearing.
How to Use it	Open any case that has a customer selected. Go to the summary tab and look at the Recent Cases by Customer block. Every case listed there is an open case for that same customer; the case you are looking at is never listed. If the block is empty, that customer has no other open cases. To review the full history including closed cases, use the customer record or the general case list.